Automation Redefines Work Order Management
Automation Redefines Work Order Management
Automotive OEM Revs Up Employee Satisfaction with Agentic AI-Powered Self-Service Agent
Automotive OEM Revs Up Employee Satisfaction with Agentic AI-Powered Self-Service Agent
Client: A leading Automotive OEM with multiple plants in Japan, Malaysia, Thailand and India with complex HR IT landscape and an outdated employee self-service portal.
Challenge: Employees struggled to navigate a maze of information and inefficient processes within their employee self-service portal, leading to frustration, unanswered questions, and delays.
Solution: Inovar implemented an Agentic AI-powered Self-Service Agent, leveraging Microsoft Copilot Studio and advanced integration techniques to revolutionize the employee self-service experience.
Results: 80% reduction in compliance issues, 60% improvement in request approvals, and a significantly enhanced employee experience.
Client: A leading Automotive OEM with multiple plants in Japan, Malaysia, Thailand and India with complex HR IT landscape and an outdated employee self-service portal.
Challenge: Employees struggled to navigate a maze of information and inefficient processes within their employee self-service portal, leading to frustration, unanswered questions, and delays.
Solution: Inovar implemented an Agentic AI-powered Self-Service Agent, leveraging Microsoft Copilot Studio and advanced integration techniques to revolutionize the employee self-service experience.
Results: 80% reduction in compliance issues, 60% improvement in request approvals, and a significantly enhanced employee experience.
Client: A leading Automotive OEM with multiple plants in Japan, Malaysia, Thailand and India with complex HR IT landscape and an outdated employee self-service portal.
Challenge: Employees struggled to navigate a maze of information and inefficient processes within their employee self-service portal, leading to frustration, unanswered questions, and delays.
Solution: Inovar implemented an Agentic AI-powered Self-Service Agent, leveraging Microsoft Copilot Studio and advanced integration techniques to revolutionize the employee self-service experience.
Results: 80% reduction in compliance issues, 60% improvement in request approvals, and a significantly enhanced employee experience.
Client: A leading Automotive OEM with multiple plants in Japan, Malaysia, Thailand and India with complex HR IT landscape and an outdated employee self-service portal.
Challenge: Employees struggled to navigate a maze of information and inefficient processes within their employee self-service portal, leading to frustration, unanswered questions, and delays.
Solution: Inovar implemented an Agentic AI-powered Self-Service Agent, leveraging Microsoft Copilot Studio and advanced integration techniques to revolutionize the employee self-service experience.
Results: 80% reduction in compliance issues, 60% improvement in request approvals, and a significantly enhanced employee experience.
Client: A leading Automotive OEM with multiple plants in Japan, Malaysia, Thailand and India with complex HR IT landscape and an outdated employee self-service portal.
Challenge: Employees struggled to navigate a maze of information and inefficient processes within their employee self-service portal, leading to frustration, unanswered questions, and delays.
Solution: Inovar implemented an Agentic AI-powered Self-Service Agent, leveraging Microsoft Copilot Studio and advanced integration techniques to revolutionize the employee self-service experience.
Results: 80% reduction in compliance issues, 60% improvement in request approvals, and a significantly enhanced employee experience.
HR Automation
HR Automation
Digital Transformation
Digital Transformation
Agentic AI Automation
Agentic AI Automation
Microsoft Copilot
Microsoft Copilot
Compliance
Compliance
Case Study
Case Study
The Challenge: Stalling at the Self-Service Crossroads
The Challenge: Stalling at the Self-Service Crossroads
The Challenge: Stalling at the Self-Service Crossroads
The Automotive OEM recognized that their outdated employee self-service portal was hindering employee satisfaction and productivity.
The Automotive OEM recognized that their outdated employee self-service portal was hindering employee satisfaction and productivity.
The Automotive OEM recognized that their outdated employee self-service portal was hindering employee satisfaction and productivity.
Portal Frustration: The existing portal was clunky, difficult to navigate, and lacked the intelligence to provide employees with the information they needed quickly and efficiently.
Portal Frustration: The existing portal was clunky, difficult to navigate, and lacked the intelligence to provide employees with the information they needed quickly and efficiently.
Portal Frustration: The existing portal was clunky, difficult to navigate, and lacked the intelligence to provide employees with the information they needed quickly and efficiently.
Information Overload: Employees were overwhelmed by a sea of policy documents, forms, and procedures, making it difficult to find answers to their questions.
Information Overload: Employees were overwhelmed by a sea of policy documents, forms, and procedures, making it difficult to find answers to their questions.
Information Overload: Employees were overwhelmed by a sea of policy documents, forms, and procedures, making it difficult to find answers to their questions.
Inefficient Processes: Simple tasks like submitting leave requests, Business Travel Requests, updating personal information, or accessing pay stubs became time-consuming and frustrating due to the portal's limitations.
Inefficient Processes: Simple tasks like submitting leave requests, Business Travel Requests, updating personal information, or accessing pay stubs became time-consuming and frustrating due to the portal's limitations.
Inefficient Processes: Simple tasks like submitting leave requests, Business Travel Requests, updating personal information, or accessing pay stubs became time-consuming and frustrating due to the portal's limitations.
The Solution
The Solution
The Solution
Agentic AI – The Engine of Employee Self-Service
Agentic AI – The Engine of Employee Self-Service
Agentic AI – The Engine of Employee Self-Service
Inovar designed and implemented an Agentic AI-powered Self-Service Agent to transform the employee experience and streamline HR processes.
Implementation Approach
Agentic AI at the Core: The existing employee self-service portal was reimagined with Agentic AI at its core, enabling intelligent interactions and personalized support.
Agentic AI at the Core: The existing employee self-service portal was reimagined with Agentic AI at its core, enabling intelligent interactions and personalized support.
Comprehensive Content Indexing: All policy documents, compliance guidelines, and critical HR information were semantically indexed, creating an intelligent knowledge repository accessible through the AI agent within the portal.
Comprehensive Content Indexing: All policy documents, compliance guidelines, and critical HR information were semantically indexed, creating an intelligent knowledge repository accessible through the AI agent within the portal.
Copilot Extension Development: Custom Copilot extensions were developed to connect internal data systems, ensuring seamless access to information and automated workflows.
Copilot Extension Development: Custom Copilot extensions were developed to connect internal data systems, ensuring seamless access to information and automated workflows.
Key Capabilities
Intuitive, Conversational Interface: Employees could interact with the AI agent using natural language, asking questions and receiving instant answers.
Intuitive, Conversational Interface: Employees could interact with the AI agent using natural language, asking questions and receiving instant answers.
Proactive Guidance: The Agentic AI proactively guided employees through processes, ensuring they had the information and support they needed at each step.
Proactive Guidance: The Agentic AI proactively guided employees through processes, ensuring they had the information and support they needed at each step.
Automated Tasks: Leave requests, travel approvals, and other HR processes were automated, freeing up employees and HR staff from tedious administrative tasks.
Automated Tasks: Leave requests, travel approvals, and other HR processes were automated, freeing up employees and HR staff from tedious administrative tasks.
The Results: Accelerating Employee Satisfaction and Efficiency
The Results: Accelerating Employee Satisfaction and Efficiency
The Results: Accelerating Employee Satisfaction and Efficiency
The Results: Accelerating Employee Satisfaction and Efficiency
The Agentic AI solution delivered significant improvements:
The Agentic AI solution delivered significant improvements:
The Agentic AI solution delivered significant improvements:
Enhanced Employee Experience:
Enhanced Employee Experience:
Enhanced Employee Experience:
Employees reported higher satisfaction with the self-service portal, citing its ease of use, quick access to information, and personalized support.
Employees reported higher satisfaction with the self-service portal, citing its ease of use, quick access to information, and personalized support.
Employees reported higher satisfaction with the self-service portal, citing its ease of use, quick access to information, and personalized support.
Reduced frustration and time wasted searching for information led to increased productivity and engagement.
Reduced frustration and time wasted searching for information led to increased productivity and engagement.
Reduced frustration and time wasted searching for information led to increased productivity and engagement.
Improved HR Efficiency:
Improved HR Efficiency:
Improved HR Efficiency:
20% reduction in compliance-related issues, ensuring adherence to regulations and minimizing risks.
20% reduction in compliance-related issues, ensuring adherence to regulations and minimizing risks.
20% reduction in compliance-related issues, ensuring adherence to regulations and minimizing risks.
60% improvement in on-time leave and travel request approvals, streamlining processes and increasing employee satisfaction.
60% improvement in on-time leave and travel request approvals, streamlining processes and increasing employee satisfaction.
60% improvement in on-time leave and travel request approvals, streamlining processes and increasing employee satisfaction.
“
“
The new employee self-service agent is amazing! It's so easy to use, and I can get answers to my questions instantly. It's like having a personal HR assistant available 24/7.
The new employee self-service agent is amazing! It's so easy to use, and I can get answers to my questions instantly. It's like having a personal HR assistant available 24/7.
The new employee self-service agent is amazing! It's so easy to use, and I can get answers to my questions instantly. It's like having a personal HR assistant available 24/7.
"I set up a consultation and was blown away by how professional and helpful my advisor was. Highly recommend this service to everyone."
The new employee self-service agent is amazing! It's so easy to use, and I can get answers to my questions instantly. It's like having a personal HR assistant available 24/7.
Raghubir Das
Raghubir Das
Raghubir Das
Raghubir Das
Head of New Initiatives
Head of New Initiatives
Head of New Initiatives
Head of New Initiatives
The Future: Driving Towards a More Intelligent Workplace
The Future: Driving Towards a More Intelligent Workplace
The Future: Driving Towards a More Intelligent Workplace
This implementation showcases the power of Agentic AI to revolutionize employee self-service and create a more efficient and employee-centric workplace. By automating tasks, providing instant access to information, and personalizing support, AI enables organizations to:
This implementation showcases the power of Agentic AI to revolutionize employee self-service and create a more efficient and employee-centric workplace. By automating tasks, providing instant access to information, and personalizing support, AI enables organizations to:
This implementation showcases the power of Agentic AI to revolutionize employee self-service and create a more efficient and employee-centric workplace. By automating tasks, providing instant access to information, and personalizing support, AI enables organizations to:
Enhance operational efficiency and reduce costs
Enhance operational efficiency and reduce costs
Enhance operational efficiency and reduce costs
Improve employee satisfaction and engagement
Improve employee satisfaction and engagement
Improve employee satisfaction and engagement
Drive productivity and business growth
Drive productivity and business growth
Drive productivity and business growth
Inovar, in partnership with Microsoft AI Technologies, is at the forefront of this transformation, empowering organizations to build a future-ready workforce.
Inovar, in partnership with Microsoft AI Technologies, is at the forefront of this transformation, empowering organizations to build a future-ready workforce.
Inovar, in partnership with Microsoft AI Technologies, is at the forefront of this transformation, empowering organizations to build a future-ready workforce.
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