Automation Redefines Work Order Management
Automation Redefines Work Order Management
Omni-Channel Fashion Retailer achieves 30% Reduction in Support Tickets and Boosts Customer Loyalty with Agentic AI
Omni-Channel Fashion Retailer achieves 30% Reduction in Support Tickets and Boosts Customer Loyalty with Agentic AI
Client: A leading Omni-channel fashion retailer with 600+ stores from South Asia.
Challenge: Inefficient support operations burdened by high ticket volume, diverse incidents, and rising customer dissatisfaction.
Solution: InovarTech's Agentic AI-powered Self-Service Agent platform, leveraging Microsoft Copilot Studio.
Results: 30% reduction in support tickets, significant decrease in escalations, 15% growth in repeat business, and enhanced customer loyalty.
Client: A leading Omni-channel fashion retailer with 600+ stores from South Asia.
Challenge: Inefficient support operations burdened by high ticket volume, diverse incidents, and rising customer dissatisfaction.
Solution: InovarTech's Agentic AI-powered Self-Service Agent platform, leveraging Microsoft Copilot Studio.
Results: 30% reduction in support tickets, significant decrease in escalations, 15% growth in repeat business, and enhanced customer loyalty.
Client: A leading Omni-channel fashion retailer with 600+ stores from South Asia.
Challenge: Inefficient support operations burdened by high ticket volume, diverse incidents, and rising customer dissatisfaction.
Solution: InovarTech's Agentic AI-powered Self-Service Agent platform, leveraging Microsoft Copilot Studio.
Results: 30% reduction in support tickets, significant decrease in escalations, 15% growth in repeat business, and enhanced customer loyalty.
Client: A leading Omni-channel fashion retailer with 600+ stores from South Asia.
Challenge: Inefficient support operations burdened by high ticket volume, diverse incidents, and rising customer dissatisfaction.
Solution: InovarTech's Agentic AI-powered Self-Service Agent platform, leveraging Microsoft Copilot Studio.
Results: 30% reduction in support tickets, significant decrease in escalations, 15% growth in repeat business, and enhanced customer loyalty.
Client: A leading Omni-channel fashion retailer with 600+ stores from South Asia.
Challenge: Inefficient support operations burdened by high ticket volume, diverse incidents, and rising customer dissatisfaction.
Solution: InovarTech's Agentic AI-powered Self-Service Agent platform, leveraging Microsoft Copilot Studio.
Results: 30% reduction in support tickets, significant decrease in escalations, 15% growth in repeat business, and enhanced customer loyalty.
Generative AI
Generative AI
Generative AI
Customer Service
Customer Service
Customer Service
Microsoft Copilot
Microsoft Copilot
Microsoft Copilot
Support Automation
Support Automation
Support Automation
Operational Efficiency
Operational Efficiency
Operational Efficiency
South Asia
South Asia
South Asia
The Challenge: Overwhelmed Support in a Hyper-Connected World
The Challenge: Overwhelmed Support in a Hyper-Connected World
The Challenge: Overwhelmed Support in a Hyper-Connected World
Our Client (A Leading Omni-channel Fashion Retailer) faced mounting pressure to deliver seamless customer support across its extensive network of stores. Their traditional support model struggled to cope with:
Our Client (A Leading Omni-channel Fashion Retailer) faced mounting pressure to deliver seamless customer support across its extensive network of stores. Their traditional support model struggled to cope with:
Our Client (A Leading Omni-channel Fashion Retailer) faced mounting pressure to deliver seamless customer support across its extensive network of stores. Their traditional support model struggled to cope with:
High Support Volume: Nearly 125 agents were overwhelmed by a constant influx of support tickets.
High Support Volume: Nearly 125 agents were overwhelmed by a constant influx of support tickets.
High Support Volume: Nearly 125 agents were overwhelmed by a constant influx of support tickets.
Incident Diversity: Hundreds of daily issues, from pricing errors and inventory discrepancies to system malfunctions, required diverse expertise.
Incident Diversity: Hundreds of daily issues, from pricing errors and inventory discrepancies to system malfunctions, required diverse expertise.
Incident Diversity: Hundreds of daily issues, from pricing errors and inventory discrepancies to system malfunctions, required diverse expertise.
Customer Frustration: Long wait times and complex escalation processes eroded customer satisfaction and brand loyalty.
Customer Frustration: Long wait times and complex escalation processes eroded customer satisfaction and brand loyalty.
Customer Frustration: Long wait times and complex escalation processes eroded customer satisfaction and brand loyalty.
This unsustainable situation demanded a transformative solution to optimize support operations, enhance customer experience, and drive business growth.
This unsustainable situation demanded a transformative solution to optimize support operations, enhance customer experience, and drive business growth.
This unsustainable situation demanded a transformative solution to optimize support operations, enhance customer experience, and drive business growth.
The Solution
The Solution
The Solution
Intelligent Automation with Agentic AI
Intelligent Automation with Agentic AI
Intelligent Automation with Agentic AI
InovarTech implemented a cutting-edge Agentic AI-powered Self-Service Agent platform that seamlessly integrated with 's existing systems including customer’s CRM, ERP and IT Helpdesk systems. Key capabilities included:
InovarTech implemented a cutting-edge Agentic AI-powered Self-Service Agent platform that seamlessly integrated with 's existing systems including customer’s CRM, ERP and IT Helpdesk systems. Key capabilities included:
InovarTech implemented a cutting-edge Agentic AI-powered Self-Service Agent platform that seamlessly integrated with 's existing systems including customer’s CRM, ERP and IT Helpdesk systems. Key capabilities included:
Multimodal Communication: Customers could interact with the AI agent through voice and text channels, providing flexibility and convenience.
Multimodal Communication: Customers could interact with the AI agent through voice and text channels, providing flexibility and convenience.
Multimodal Communication: Customers could interact with the AI agent through voice and text channels, providing flexibility and convenience.
Intelligent Knowledge Integration: The solution leveraged a Retrieval Augmented Generation (RAG) framework to access and utilize information from Client's knowledge base, ensuring accurate and up-to-date responses.
Intelligent Knowledge Integration: The solution leveraged a Retrieval Augmented Generation (RAG) framework to access and utilize information from Client's knowledge base, ensuring accurate and up-to-date responses.
Intelligent Knowledge Integration: The solution leveraged a Retrieval Augmented Generation (RAG) framework to access and utilize information from Client's knowledge base, ensuring accurate and up-to-date responses.
Automated Problem Resolution: Advanced Agentic AI capabilities enabled the platform to autonomously diagnose and resolve common issues, freeing up human agents for more complex tasks.
Automated Problem Resolution: Advanced Agentic AI capabilities enabled the platform to autonomously diagnose and resolve common issues, freeing up human agents for more complex tasks.
Automated Problem Resolution: Advanced Agentic AI capabilities enabled the platform to autonomously diagnose and resolve common issues, freeing up human agents for more complex tasks.
Microsoft Copilot Studio Integration: The platform was built on Microsoft Copilot Studio, providing a robust and secure foundation for intelligent automation.
Microsoft Copilot Studio Integration: The platform was built on Microsoft Copilot Studio, providing a robust and secure foundation for intelligent automation.
Microsoft Copilot Studio Integration: The platform was built on Microsoft Copilot Studio, providing a robust and secure foundation for intelligent automation.
The Results: Transforming Support and Driving Business Value
The Results: Transforming Support and Driving Business Value
The Results: Transforming Support and Driving Business Value
The Results: Transforming Support and Driving Business Value
The Agentic AI solution delivered significant improvements across key metrics:
The Agentic AI solution delivered significant improvements across key metrics:
The Agentic AI solution delivered significant improvements across key metrics:
Operational Efficiency:
Operational Efficiency:
Operational Efficiency:
30% reduction in support ticket volume
30% reduction in support ticket volume
30% reduction in support ticket volume
Escalations reduced to single-digit percentages
Escalations reduced to single-digit percentages
Escalations reduced to single-digit percentages
Significant reduction in senior management intervention, allowing them to focus on strategic initiatives
Significant reduction in senior management intervention, allowing them to focus on strategic initiatives
Significant reduction in senior management intervention, allowing them to focus on strategic initiatives
Customer Experience:
Customer Experience:
Customer Experience:
15% growth in repeat business, demonstrating increased customer satisfaction and loyalty
15% growth in repeat business, demonstrating increased customer satisfaction and loyalty
15% growth in repeat business, demonstrating increased customer satisfaction and loyalty
Enhanced customer loyalty through faster, more effective support interactions
Enhanced customer loyalty through faster, more effective support interactions
Enhanced customer loyalty through faster, more effective support interactions
Improved first-contact resolution rates, resolving issues quickly and efficiently
Improved first-contact resolution rates, resolving issues quickly and efficiently
Improved first-contact resolution rates, resolving issues quickly and efficiently
“
“
The Agentic AI solution has transformed our support operations. We've seen a dramatic reduction in support tickets, improved customer satisfaction, and freed up our valuable human resources to focus on higher-value tasks.
The Agentic AI solution has transformed our support operations. We've seen a dramatic reduction in support tickets, improved customer satisfaction, and freed up our valuable human resources to focus on higher-value tasks.
"I set up a consultation and was blown away by how professional and helpful my advisor was. Highly recommend this service to everyone."
The Agentic AI solution has transformed our support operations. We've seen a dramatic reduction in support tickets, improved customer satisfaction, and freed up our valuable human resources to focus on higher-value tasks.
Peter Francis
Peter Francis
Peter Francis
Peter Francis
VP - Customer Experience
VP - Customer Experience
VP - Customer Experience
VP - Customer Experience
The Future: A Paradigm Shift in Retail IT Support
The Future: A Paradigm Shift in Retail IT Support
The Future: A Paradigm Shift in Retail IT Support
This implementation showcases the power of Agentic AI to revolutionize retail support. By automating routine tasks, providing instant access to information, and resolving issues autonomously, the solution enables businesses to:
This implementation showcases the power of Agentic AI to revolutionize retail support. By automating routine tasks, providing instant access to information, and resolving issues autonomously, the solution enables businesses to:
This implementation showcases the power of Agentic AI to revolutionize retail support. By automating routine tasks, providing instant access to information, and resolving issues autonomously, the solution enables businesses to:
Enhance operational efficiency
Enhance operational efficiency
Enhance operational efficiency
Reduce costs
Reduce costs
Reduce costs
Improve customer satisfaction
Improve customer satisfaction
Improve customer satisfaction
Drive revenue growth
Drive revenue growth
Drive revenue growth
InovarTech, in partnership with Microsoft AI Technologies, is at the forefront of this transformation, empowering retailers to deliver exceptional customer experiences in the age of hyper-connectivity.
InovarTech, in partnership with Microsoft AI Technologies, is at the forefront of this transformation, empowering retailers to deliver exceptional customer experiences in the age of hyper-connectivity.
InovarTech, in partnership with Microsoft AI Technologies, is at the forefront of this transformation, empowering retailers to deliver exceptional customer experiences in the age of hyper-connectivity.
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