Automation Redefines Work Order Management
Automation Redefines Work Order Management
A Leading Water Utility company in the UK Streamlines Operations and Boosts Efficiency with a Gen AI-Powered Digital Workplace
A Leading Water Utility company in the UK Streamlines Operations and Boosts Efficiency with a Gen AI-Powered Digital Workplace
Client: A leading water utility company managing a vast network of infrastructure and customer data.
Challenge: Fragmented systems and information silos hindered access to critical information, collaboration, and operational efficiency.
Solution: Inovar implemented an AI Copilot-powered digital workplace, leveraging Microsoft Copilot and a Retrieval Augmented Generation (RAG) framework, with deep integration into the client's backend systems.
Results: 30% improvement in issue resolution time, enhanced operational visibility, and a more connected and empowered workforce.
Client: A leading water utility company managing a vast network of infrastructure and customer data.
Challenge: Fragmented systems and information silos hindered access to critical information, collaboration, and operational efficiency.
Solution: Inovar implemented an AI Copilot-powered digital workplace, leveraging Microsoft Copilot and a Retrieval Augmented Generation (RAG) framework, with deep integration into the client's backend systems.
Results: 30% improvement in issue resolution time, enhanced operational visibility, and a more connected and empowered workforce.
Client: A leading water utility company managing a vast network of infrastructure and customer data.
Challenge: Fragmented systems and information silos hindered access to critical information, collaboration, and operational efficiency.
Solution: Inovar implemented an AI Copilot-powered digital workplace, leveraging Microsoft Copilot and a Retrieval Augmented Generation (RAG) framework, with deep integration into the client's backend systems.
Results: 30% improvement in issue resolution time, enhanced operational visibility, and a more connected and empowered workforce.
Client: A leading water utility company managing a vast network of infrastructure and customer data.
Challenge: Fragmented systems and information silos hindered access to critical information, collaboration, and operational efficiency.
Solution: Inovar implemented an AI Copilot-powered digital workplace, leveraging Microsoft Copilot and a Retrieval Augmented Generation (RAG) framework, with deep integration into the client's backend systems.
Results: 30% improvement in issue resolution time, enhanced operational visibility, and a more connected and empowered workforce.
Client: A leading water utility company managing a vast network of infrastructure and customer data.
Challenge: Fragmented systems and information silos hindered access to critical information, collaboration, and operational efficiency.
Solution: Inovar implemented an AI Copilot-powered digital workplace, leveraging Microsoft Copilot and a Retrieval Augmented Generation (RAG) framework, with deep integration into the client's backend systems.
Results: 30% improvement in issue resolution time, enhanced operational visibility, and a more connected and empowered workforce.
AI Copilot
AI Copilot
AI Copilot
Digital Workplace
Digital Workplace
Digital Workplace
Microsoft Teams
Microsoft Teams
Microsoft Teams
ServiceNow
ServiceNow
ServiceNow
Utility Industry
Utility Industry
Utility Industry
SAP
SAP
SAP
CRM
CRM
CRM
The Challenge: Drowning in a Sea of Disconnected Data
The Challenge: Drowning in a Sea of Disconnected Data
The Challenge: Drowning in a Sea of Disconnected Data
The water utility company faced a common challenge in the industry: information scattered across a multitude of systems. This resulted in:
The water utility company faced a common challenge in the industry: information scattered across a multitude of systems. This resulted in:
The water utility company faced a common challenge in the industry: information scattered across a multitude of systems. This resulted in:
Data Silos: Different departments and locations relied on separate systems, including ServiceNow for IT service management, SAP for enterprise resource planning, and a legacy CRM system, making it difficult to get a complete and accurate view of operations.
Data Silos: Different departments and locations relied on separate systems, including ServiceNow for IT service management, SAP for enterprise resource planning, and a legacy CRM system, making it difficult to get a complete and accurate view of operations.
Data Silos: Different departments and locations relied on separate systems, including ServiceNow for IT service management, SAP for enterprise resource planning, and a legacy CRM system, making it difficult to get a complete and accurate view of operations.
Information Bottlenecks: Accessing critical data often involved navigating complex processes and multiple systems, hindering efficient decision-making.
Information Bottlenecks: Accessing critical data often involved navigating complex processes and multiple systems, hindering efficient decision-making.
Information Bottlenecks: Accessing critical data often involved navigating complex processes and multiple systems, hindering efficient decision-making.
Limited Collaboration: Sharing knowledge and collaborating across departments was challenging due to the lack of a unified information hub.
Limited Collaboration: Sharing knowledge and collaborating across departments was challenging due to the lack of a unified information hub.
Limited Collaboration: Sharing knowledge and collaborating across departments was challenging due to the lack of a unified information hub.
The Solution
The Solution
The Solution
An AI-Copilot powered Lifeline for Operational Efficiency
An AI-Copilot powered Lifeline for Operational Efficiency
An AI-Copilot powered Lifeline for Operational Efficiency
Inovar designed and implemented a digital workplace solution that addressed the utility company's unique challenges and IT landscape.
Inovar designed and implemented a digital workplace solution that addressed the utility company's unique challenges and IT landscape.
Deep Backend Integration:
Deep Backend Integration:
ServiceNow: The AI Copilot was integrated with ServiceNow to provide employees with instant access to incident reports, change requests, and knowledge base articles, streamlining IT support and issue resolution.
ServiceNow: The AI Copilot was integrated with ServiceNow to provide employees with instant access to incident reports, change requests, and knowledge base articles, streamlining IT support and issue resolution.
ServiceNow: The AI Copilot was integrated with ServiceNow to provide employees with instant access to incident reports, change requests, and knowledge base articles, streamlining IT support and issue resolution.
SAP: Integration with SAP enabled the AI Copilot to retrieve real-time data on asset performance, inventory levels, and work orders, empowering employees with critical information for decision-making.
SAP: Integration with SAP enabled the AI Copilot to retrieve real-time data on asset performance, inventory levels, and work orders, empowering employees with critical information for decision-making.
SAP: Integration with SAP enabled the AI Copilot to retrieve real-time data on asset performance, inventory levels, and work orders, empowering employees with critical information for decision-making.
CRM: The AI Copilot was connected to the legacy CRM system to provide a unified view of customer information, enabling personalized support and improved customer service.
CRM: The AI Copilot was connected to the legacy CRM system to provide a unified view of customer information, enabling personalized support and improved customer service.
CRM: The AI Copilot was connected to the legacy CRM system to provide a unified view of customer information, enabling personalized support and improved customer service.
Legacy Systems for Field Staff: Custom integrations were built to connect the AI Copilot with legacy systems used by field staff, providing them with mobile access to critical data, maps, and work order information.
Legacy Systems for Field Staff: Custom integrations were built to connect the AI Copilot with legacy systems used by field staff, providing them with mobile access to critical data, maps, and work order information.
Legacy Systems for Field Staff: Custom integrations were built to connect the AI Copilot with legacy systems used by field staff, providing them with mobile access to critical data, maps, and work order information.
Key Capabilities
Key Capabilities
Microsoft Copilot: This provided the foundation for the intelligent digital workplace, enabling natural language understanding, knowledge retrieval, and seamless integration with existing systems.
Microsoft Copilot: This provided the foundation for the intelligent digital workplace, enabling natural language understanding, knowledge retrieval, and seamless integration with existing systems.
Microsoft Copilot: This provided the foundation for the intelligent digital workplace, enabling natural language understanding, knowledge retrieval, and seamless integration with existing systems.
Retrieval Augmented Generation (RAG): This framework allowed the AI Copilot to connect and access information from all these diverse systems, providing a unified view of data.
Retrieval Augmented Generation (RAG): This framework allowed the AI Copilot to connect and access information from all these diverse systems, providing a unified view of data.
Retrieval Augmented Generation (RAG): This framework allowed the AI Copilot to connect and access information from all these diverse systems, providing a unified view of data.
Microsoft Teams Integration: By leveraging the familiar interface of Microsoft Teams, the solution provided employees with a central hub for communication, collaboration, and access to information.
Microsoft Teams Integration: By leveraging the familiar interface of Microsoft Teams, the solution provided employees with a central hub for communication, collaboration, and access to information.
Microsoft Teams Integration: By leveraging the familiar interface of Microsoft Teams, the solution provided employees with a central hub for communication, collaboration, and access to information.
The Results: Transforming Operations and Empowering the Workforce
The Results: Transforming Operations and Empowering the Workforce
The Results: Transforming Operations and Empowering the Workforce
The Results: Transforming Operations and Empowering the Workforce
The impact of the AI-powered digital workplace was significant:
The impact of the AI-powered digital workplace was significant:
The impact of the AI-powered digital workplace was significant:
Operational Efficiency:
Operational Efficiency:
Operational Efficiency:
30% improvement in issue resolution time, enabling faster response to customer inquiries and operational incidents.
30% improvement in issue resolution time, enabling faster response to customer inquiries and operational incidents.
30% improvement in issue resolution time, enabling faster response to customer inquiries and operational incidents.
Employees gained instant access to critical information, eliminating time wasted searching for data and improving overall productivity.
Employees gained instant access to critical information, eliminating time wasted searching for data and improving overall productivity.
Employees gained instant access to critical information, eliminating time wasted searching for data and improving overall productivity.
Improved collaboration and knowledge sharing across departments led to greater operational efficiency and agility.
Improved collaboration and knowledge sharing across departments led to greater operational efficiency and agility.
Improved collaboration and knowledge sharing across departments led to greater operational efficiency and agility.
Empowered Workforce:
Empowered Workforce:
Empowered Workforce:
Field technicians gained access to real-time data and support through mobile devices, enabling them to make informed decisions on site.
Field technicians gained access to real-time data and support through mobile devices, enabling them to make informed decisions on site.
Field technicians gained access to real-time data and support through mobile devices, enabling them to make informed decisions on site.
The intuitive, conversational interface of the AI Copilot made it easy for employees to interact with the system and find the information they needed.
The intuitive, conversational interface of the AI Copilot made it easy for employees to interact with the system and find the information they needed.
The intuitive, conversational interface of the AI Copilot made it easy for employees to interact with the system and find the information they needed.
“
“
The AI-powered digital workplace has transformed our operations. We've seen a dramatic improvement in efficiency, better collaboration, and our employees are empowered with the information they need at their fingertips.
The AI-powered digital workplace has transformed our operations. We've seen a dramatic improvement in efficiency, better collaboration, and our employees are empowered with the information they need at their fingertips.
The AI-powered digital workplace has transformed our operations. We've seen a dramatic improvement in efficiency, better collaboration, and our employees are empowered with the information they need at their fingertips.
"I set up a consultation and was blown away by how professional and helpful my advisor was. Highly recommend this service to everyone."
Alex Peterson
Alex Peterson
Alex Peterson
Alex Peterson
VP – Operations
VP – Operations
VP – Operations
VP – Operations
The Future: A More Connected and Intelligent Utility
The Future: A More Connected and Intelligent Utility
The Future: A More Connected and Intelligent Utility
This implementation showcases the power of AI to revolutionize utility operations. By connecting systems, empowering employees, and providing real-time insights, AI enables utility companies to:
This implementation showcases the power of AI to revolutionize utility operations. By connecting systems, empowering employees, and providing real-time insights, AI enables utility companies to:
This implementation showcases the power of AI to revolutionize utility operations. By connecting systems, empowering employees, and providing real-time insights, AI enables utility companies to:
Optimize resource allocation and improve efficiency
Optimize resource allocation and improve efficiency
Optimize resource allocation and improve efficiency
Enhance customer service and satisfaction
Enhance customer service and satisfaction
Enhance customer service and satisfaction
Drive innovation and adapt to the evolving needs of the industry InovarTech, in partnership with Microsoft AI Technologies, is at the forefront of this transformation, empowering utilities to deliver exceptional service and optimize operations in the digital age.
Drive innovation and adapt to the evolving needs of the industry InovarTech, in partnership with Microsoft AI Technologies, is at the forefront of this transformation, empowering utilities to deliver exceptional service and optimize operations in the digital age.
Drive innovation and adapt to the evolving needs of the industry InovarTech, in partnership with Microsoft AI Technologies, is at the forefront of this transformation, empowering utilities to deliver exceptional service and optimize operations in the digital age.
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