Transforming Admissions for a leading Australian University with Agentic AI

Challenge: A leading University in Australia faced an overwhelmed admissions helpdesk struggling to manage a high volume of inquiries from multinational students arriving in Australia for the first time. These students often encountered cultural and language barriers, leading to overall dissatisfaction with the admission process and campus information access.

Solution: InovarTech implemented an Agentic AI system that connected to a comprehensive knowledge base and streamlined the admissions workflow. This solution provided real-time access to information regarding parking, housing, food services, academic programs, faculty details, and course offerings.

Results: The implementation of Agentic AI resulted in a 40% reduction in helpdesk inquiries, a 30% increase in student satisfaction regarding the admissions process, and improved operational efficiency across departments.

Client: A leading Omni-channel fashion retailer with 600+ stores from South Asia.

Challenge: Inefficient support operations burdened by high ticket volume, diverse incidents, and rising customer dissatisfaction.

Solution: InovarTech's Agentic AI-powered Self-Service Agent platform, leveraging Microsoft Copilot Studio.

Results: 30% reduction in support tickets, significant decrease in escalations, 15% growth in repeat business, and enhanced customer loyalty.

Agentic AI

Process Automation

Admissions

Student Experience

Multinational Students

Campus Management

The Challenge: Overburdened Helpdesk and Multinational Student Needs

A leading University in Australia faced several challenges that hindered effective communication and information access:

Overburdened Admissions Helpdesk: With a surge in inquiries from multinational students, the helpdesk was overwhelmed. Many inquiries were repetitive and could be resolved with readily available information.

Overburdened Admissions Helpdesk: With a surge in inquiries from multinational students, the helpdesk was overwhelmed. Many inquiries were repetitive and could be resolved with readily available information.

Cultural and Language Barriers: New international students often struggled to navigate the complexities of university life in a new country. Language differences compounded their difficulties in accessing crucial information.

Cultural and Language Barriers: New international students often struggled to navigate the complexities of university life in a new country. Language differences compounded their difficulties in accessing crucial information.

Overall Student Dissatisfaction: Delays in receiving responses to inquiries led to frustration among students during the admission process and negatively impacted their initial experience at the university.

Overall Student Dissatisfaction: Delays in receiving responses to inquiries led to frustration among students during the admission process and negatively impacted their initial experience at the university.

The InovarTech Solution

Agentic AI for Streamlined Information Access

InovarTech's Agentic AI solution addressed these challenges by:

Knowledge Base Integration: Creating a unified platform that integrated data from various departments related to admissions, housing, dining services, and academic offerings.

AI-Powered Chatbot: Implementing an intelligent chatbot capable of providing instant responses to common student inquiries about admissions and campus facilities.

Real-Time Data Retrieval: Utilizing advanced algorithms to ensure accurate and timely information retrieval from existing databases, allowing students to access essential details effortlessly.

The Results: Delivering Tangible Benefits

The deployment of InovarTech's Agentic AI solution yielded significant improvements:

Reduced Helpdesk Inquiries: The average number of inquiries directed to the admissions helpdesk decreased by 40%, allowing staff to focus on more complex issues.

Increased Student Satisfaction: Surveys indicated a 30% increase in student satisfaction regarding the admission process and access to campus information.

Enhanced Operational Efficiency: Departments reported improved workflow efficiency as repetitive inquiries were handled by the AI system, freeing staff to engage in more meaningful interactions with students.

Enhanced Operational Efficiency: Departments reported improved workflow efficiency as repetitive inquiries were handled by the AI system, freeing staff to engage in more meaningful interactions with students.

“

InovarTech's Agentic AI solution has been a game-changer for us. Our admissions process is now much smoother, allowing our international students to find the information they need quickly. This has significantly improved their experience at our university.

"I set up a consultation and was blown away by how professional and helpful my advisor was. Highly recommend this service to everyone."

Dr. Sarah Thompson

Director of University Admissions

The Future: Continuous Improvement with AI

InovarTech is committed to enhancing higher education institutions with innovative AI solutions. By leveraging Agentic AI:

Universities can improve operational efficiency while enhancing the student experience.

Institutions will be better equipped to manage data-driven decision-making processes.

Continuous updates can be made to adapt to changing needs within the educational landscape.

Contact InovarTech today to discover how our AI solutions can transform your university operations.

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