Transforming a Leading E-Signature Solution Provider’s Integration to Boost User Adoption and Collaboration

Challenge: A prominent provider of electronic signature solutions aimed to enhance its integration with Microsoft Teams to improve user experience and increase adoption rates. The company faced significant challenges, including slow performance in the existing integration, issues with missing brand logos on fully executed documents and signed agreements, an outdated framework that hindered user onboarding and discoverability, and limited functionality restricted to personal use only.

Solution: InovarTech implemented an advanced Agentic AI solution by upgrading the bot framework to the latest v4 Bot Framework SDK. This upgrade improved stability and enabled advanced features. Additionally, performance optimizations addressed existing issues while enhancing onboarding processes and app discoverability within Microsoft Teams.

Results: The enhancements led to a 35% reduction in latency, a 20% increase in app reliability, a 40% rise in user adoption rates within three months, a 25% improvement in document processing efficiency, and a projected 50% growth in the user base over the next year.

Client: A leading Omni-channel fashion retailer with 600+ stores from South Asia.

Challenge: Inefficient support operations burdened by high ticket volume, diverse incidents, and rising customer dissatisfaction.

Solution: InovarTech's Agentic AI-powered Self-Service Agent platform, leveraging Microsoft Copilot Studio.

Results: 30% reduction in support tickets, significant decrease in escalations, 15% growth in repeat business, and enhanced customer loyalty.

Agentic AI

Digital Transformation

Collaboration Tools

Performance Optimization

B2B Solutions

MS Teams Integration

The Challenge: Addressing Integration Obstacles

The company encountered several significant challenges that affected its integration with Microsoft Teams:

Performance Issues: The existing integration was slow, and problems such as missing brand logos on signed documents were frequently experienced.

Outdated Framework: The bot framework was outdated, limiting functionality and negatively impacting user onboarding and discoverability.

Limited Scope: The app's functionality was restricted to personal use only, which limited its utility within Teams channels and hindered collaboration among users.

The InovarTech Solution

Upgrading with Agentic AI

InovarTech's solution leveraged Agentic AI capabilities to effectively address these challenges:

Framework Upgrade: We migrated the outdated bot framework to the latest v4 Bot Framework SDK to enhance stability and enable advanced features.

Performance Optimization: We resolved issues like missing logos while enhancing overall performance for a seamless user experience.

Enhanced Onboarding and Discoverability: Comprehensive user guides were developed alongside improvements in app discoverability within Microsoft Teams to facilitate user adoption.

Extended Functionality: The app's scope was expanded from personal use to Teams channels, incorporating features such as messaging extensions and action commands for better collaboration.

RealTime Monitoring: We integrated performance counters and monitoring services to provide continuous visibility into user experience and app performance.

The Results: Delivering Tangible Benefits

The implementation of InovarTech’s Agentic AI solution yielded significant benefits:

Improved User Experience: Users experienced a 35% reduction in latency and a 20% increase in app reliability, leading to higher satisfaction levels.

Higher Adoption Rates: Enhanced onboarding processes resulted in a 40% increase in user adoption rates within the first three months following implementation.

Enhanced Collaboration: With extended functionality, teams reported a 25% improvement in document processing efficiency and a 30% increase in collaborative activities.

Scalability and Growth: The updated framework positioned the app for projected growth of 50% in its user base over the next year.

“

The upgrade has completely transformed our MS Teams integration. We've seen significant improvements in performance and user satisfaction while boosting adoption rates. InovarTech's Agentic AI solution has been crucial in enhancing our collaboration tools.

"I set up a consultation and was blown away by how professional and helpful my advisor was. Highly recommend this service to everyone."

Emily Johnson

Head of Product Development

The Future: Embracing Agentic AI for Digital Transformation

InovarTech is committed to empowering organizations like this leading esignature provider with innovative Agentic AI solutions. By leveraging these technologies, businesses can:

Enhance operational efficiency and improve user experiences.

Optimize resource allocation and foster better collaboration across teams.

Gain valuable insights for strategic decisionmaking through realtime monitoring.

Contact InovarTech today to explore how our Agentic AI solutions can transform your digital collaboration tools.

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