Saving Costs and Enhancing Accessibility: Transforming Admissions at a Leading UK University with AI

Challenge: A prestigious university in the UK faced escalating costs associated with managing its admissions process. The admissions helpdesk was inundated with inquiries during peak application periods, leading to the need for a full-time support team. High turnover rates resulted in continuous hiring and training expenses, while maintaining service quality became increasingly difficult due to staff attrition.

Solution: InovarTech implemented a comprehensive solution that integrated Generative AI and Agentic AI to automate the admissions workflow. This system provided a centralized knowledge base and enabled round-the-clock access to information for prospective students regarding applications, campus facilities, and academic programs.

Results: The implementation led to a 50% reduction in helpdesk inquiries, a 40% decrease in staffing costs related to admissions support, and significantly improved student satisfaction during the admissions process.

Client: A leading Omni-channel fashion retailer with 600+ stores from South Asia.

Challenge: Inefficient support operations burdened by high ticket volume, diverse incidents, and rising customer dissatisfaction.

Solution: InovarTech's Agentic AI-powered Self-Service Agent platform, leveraging Microsoft Copilot Studio.

Results: 30% reduction in support tickets, significant decrease in escalations, 15% growth in repeat business, and enhanced customer loyalty.

Generative AI

Cost Savings

24/7 Support

Process Automation

Agentic AI

The Challenge: Rising Costs and Staffing Difficulties

The university encountered several critical challenges that complicated their admissions process:

Overburdened Helpdesk: With an influx of inquiries from prospective students, the admissions helpdesk struggled to provide timely responses. Many inquiries were repetitive and could be addressed through automated solutions.

Overburdened Helpdesk: With an influx of inquiries from prospective students, the admissions helpdesk struggled to provide timely responses. Many inquiries were repetitive and could be addressed through automated solutions.

High Staffing Costs: The need for temporary staff during peak admission periods resulted in significant costs associated with hiring, training, and retraining. Retaining these employees year-round was impractical as their services were only needed intermittently.

High Staffing Costs: The need for temporary staff during peak admission periods resulted in significant costs associated with hiring, training, and retraining. Retaining these employees year-round was impractical as their services were only needed intermittently.

Inconsistent Service Quality: Frequent turnover among temporary staff led to inconsistencies in service quality, negatively impacting prospective students' experiences.

The InovarTech Solution

Generative AI and Agentic AI for Efficient Admissions

InovarTech's solution addressed these challenges by:

Centralized Knowledge Base: Developing an integrated platform that consolidated information from various departments related to admissions, housing, dining services, and academic offerings.

AI-Powered Chatbot: Implementing an intelligent chatbot capable of providing instant responses to common inquiries from prospective students about admissions and campus facilities.

24/7 Availability: Enabling round-the-clock access to information through the AI system reduced reliance on human staff while ensuring that prospective students received timely assistance at any hour.

24/7 Availability: Enabling round-the-clock access to information through the AI system reduced reliance on human staff while ensuring that prospective students received timely assistance at any hour.

The Results: Delivering Tangible Benefits

The deployment of InovarTech's Generative AI and Agentic AI solutions yielded significant improvements:

Reduced Helpdesk Inquiries: The average number of inquiries directed to the admissions helpdesk decreased by 50%, allowing staff to focus on more complex issues.

Cost Savings: Operational costs associated with hiring and training temporary staff were reduced by 40%, as the need for additional personnel during peak times diminished significantly.

Enhanced Student Satisfaction: Surveys indicated a marked improvement in student satisfaction regarding the admission process as students received timely responses to their inquiries at any time of day.

Enhanced Student Satisfaction: Surveys indicated a marked improvement in student satisfaction regarding the admission process as students received timely responses to their inquiries at any time of day.

“

InovarTech's AI solutions have transformed our admissions process. We've significantly cut costs while enhancing the experience for our prospective students. Their round-the-clock support has been invaluable.

"I set up a consultation and was blown away by how professional and helpful my advisor was. Highly recommend this service to everyone."

Dr. Robert Green

Director of Admissions, Leading University in the UK

The Future: Continuous Improvement with AI

InovarTech is committed to empowering educational institutions with innovative AI solutions. By leveraging Generative AI and Agentic AI:

Universities can enhance operational efficiency while improving student experience.

Institutions will be better equipped to manage data-driven decision-making processes.

Continuous updates can be made to adapt to changing needs within the educational landscape.

Contact InovarTech today to discover how our AI solutions can transform your university operations

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