AI-Powered Admission & Student Helpdesk Chatbot for a Leading Indian University
AI-Powered Admission & Student Helpdesk Chatbot for a Leading Indian University
AI-Powered Admission & Student Helpdesk Chatbot for a Leading Indian University
AI-Powered Admission & Student Helpdesk Chatbot for a Leading Indian University
Client: Garden City University, a reputed multi-disciplinary institution in India with over 2,500 students.
Challenge: High ticket volumes and repetitive student queries strained the front-desk and admission staff, leading to poor turnaround and reduced satisfaction.
Solution: InovarTech implemented an AI-powered Admission & Helpdesk Chatbot using an Agentic AI architecture for 24/7 automated query resolution and workflow routing.
Results: Student satisfaction improved, 80% of repetitive queries were automated, and the administrative team could focus on high-value tasks.
Client: Garden City University, a reputed multi-disciplinary institution in India with over 2,500 students.
Challenge: High ticket volumes and repetitive student queries strained the front-desk and admission staff, leading to poor turnaround and reduced satisfaction.
Solution: InovarTech implemented an AI-powered Admission & Helpdesk Chatbot using an Agentic AI architecture for 24/7 automated query resolution and workflow routing.
Results: Student satisfaction improved, 80% of repetitive queries were automated, and the administrative team could focus on high-value tasks.
Client: Garden City University, a reputed multi-disciplinary institution in India with over 2,500 students.
Challenge: High ticket volumes and repetitive student queries strained the front-desk and admission staff, leading to poor turnaround and reduced satisfaction.
Solution: InovarTech implemented an AI-powered Admission & Helpdesk Chatbot using an Agentic AI architecture for 24/7 automated query resolution and workflow routing.
Results: Student satisfaction improved, 80% of repetitive queries were automated, and the administrative team could focus on high-value tasks.
Client: Garden City University, a reputed multi-disciplinary institution in India with over 2,500 students.
Challenge: High ticket volumes and repetitive student queries strained the front-desk and admission staff, leading to poor turnaround and reduced satisfaction.
Solution: InovarTech implemented an AI-powered Admission & Helpdesk Chatbot using an Agentic AI architecture for 24/7 automated query resolution and workflow routing.
Results: Student satisfaction improved, 80% of repetitive queries were automated, and the administrative team could focus on high-value tasks.
Client: A leading Omni-channel fashion retailer with 600+ stores from South Asia.
Challenge: Inefficient support operations burdened by high ticket volume, diverse incidents, and rising customer dissatisfaction.
Solution: InovarTech's Agentic AI-powered Self-Service Agent platform, leveraging Microsoft Copilot Studio.
Results: 30% reduction in support tickets, significant decrease in escalations, 15% growth in repeat business, and enhanced customer loyalty.
AI Chatbot
AI Chatbot
AI Chatbot
Student Support
Student Support
Student Support
Admission Automation
Admission Automation
Admission Automation
LLM Stack
LLM Stack
LLM Stack
Workflow Automation
Workflow Automation
Workflow Automation
EdTech
EdTech
EdTech
The Challenge: Inefficient Student Support & Admission Helpdesk
The Challenge: Inefficient Student Support & Admission Helpdesk
The Challenge: Inefficient Student Support & Admission Helpdesk
The university faced significant challenges during admission and academic sessions:
The university faced significant challenges during admission and academic sessions:
The university faced significant challenges during admission and academic sessions:
High Volume of Repetitive Tickets: Students often asked the same 10-15 questions, overloading the support team.
Human Error: Manual monitoring of PPE compliance was labor-intensive and prone to oversight.
Delayed Resolution: Query turnaround often exceeded 24-48 hours during peak periods.
Delayed Resolution: Query turnaround often exceeded 24-48 hours during peak periods.
Limited Availability: Human agents were only available during working hours, leaving students stranded in evenings or weekends.
Limited Availability: Human agents were only available during working hours, leaving students stranded in evenings or weekends.
Lack of Analytics: There was no system to track query categories or escalation patterns.
Lack of Analytics: There was no system to track query categories or escalation patterns.
The InovarTech Solution
The InovarTech Solution
The InovarTech Solution
Agentic AI-Powered Chatbot for Admission & Helpdesk Support
Agentic AI-Powered Chatbot for Admission & Helpdesk Support
Agentic AI-Powered Chatbot for Admission & Helpdesk Support
InovarTech deployed a multilingual, self-learning chatbot built on a Large Language Model (LLM) stack with deep integration into the university’s existing systems:
InovarTech deployed a multilingual, self-learning chatbot built on a Large Language Model (LLM) stack with deep integration into the university’s existing systems:
InovarTech deployed a multilingual, self-learning chatbot built on a Large Language Model (LLM) stack with deep integration into the university’s existing systems:
24/7 AI Chatbot: capable of handling admission, course, fee, hostel, and campus FAQs.
24/7 AI Chatbot: capable of handling admission, course, fee, hostel, and campus FAQs.
Workflow Automation: Automatically created and routed support tickets when needed.
Workflow Automation: Automatically created and routed support tickets when needed.
Personalization: Integrated with student records to deliver contextual answers (e.g., payment dues, results, schedule).
Personalization: Integrated with student records to deliver contextual answers (e.g., payment dues, results, schedule).
Analytics Dashboard: Provided university admins with insights into most frequent queries and support bottlenecks.
Analytics Dashboard: Provided university admins with insights into most frequent queries and support bottlenecks.
Deployment Options included on-premise or low-cost PaaS deployment with OpenAI/GPT or Hugging Face-based LLMs
Deployment Options included on-premise or low-cost PaaS deployment with OpenAI/GPT or Hugging Face-based LLMs
The Results: Always-On, Intelligent Support with Reduced Costs
The Results: Always-On, Intelligent Support with Reduced Costs
The Results: Always-On, Intelligent Support with Reduced Costs
The Results: Always-On, Intelligent Support with Reduced Costs
Impact Area
Outcome
Availability
24/7 student support during admissions and academic periods
Ticket Automation
80% of repetitive queries resolved without human intervention
Satisfaction
Student satisfaction improved due to faster and accurate responses
Staff Productivity
Helpdesk team redirected to focus on complex or escalated queries
Cost Reduction
Reduced ticket backlog and overtime costs during peak seasons
Impact Area
Outcome
Availability
24/7 student support during admissions and academic periods
Ticket Automation
80% of repetitive queries resolved without human intervention
Satisfaction
Student satisfaction improved due to faster and accurate responses
Staff Productivity
Helpdesk team redirected to focus on complex or escalated queries
Cost Reduction
Reduced ticket backlog and overtime costs during peak seasons
“
“
The AI helpdesk solution from InovarTech has truly transformed our front-desk operations. Students now get timely, personalized responses—while our team can focus on higher-impact work.
The AI helpdesk solution from InovarTech has truly transformed our front-desk operations. Students now get timely, personalized responses—while our team can focus on higher-impact work.
"I set up a consultation and was blown away by how professional and helpful my advisor was. Highly recommend this service to everyone."
The AI helpdesk solution from InovarTech has truly transformed our front-desk operations. Students now get timely, personalized responses—while our team can focus on higher-impact work.
Prof. Gayathri Menon
Prof. Gayathri Menon
Prof. Gayathri Menon
Prof. Gayathri Menon
Admissions Director, Garden City University
Admissions Director, Garden City University
Admissions Director, Garden City University
Admissions Director, Garden City University
Want to Transform Your Student Support Operations?
Want to Transform Your Student Support Operations?
Want to Transform Your Student Support Operations?
Connect with InovarTech to discover how our AI solutions can streamline admissions and helpdesk operations, improve student satisfaction, and reduce operational costs.
Connect with InovarTech to discover how our AI solutions can streamline admissions and helpdesk operations, improve student satisfaction, and reduce operational costs.
Connect with InovarTech to discover how our AI solutions can streamline admissions and helpdesk operations, improve student satisfaction, and reduce operational costs.
Book a free consultation with us today!
Book a free consultation with us today!
Book a free consultation with us today!
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